3PL - Increasing Your Customer Satisfaction Levels

3PL - Increasing Your Customer Satisfaction Levels

Whether your company sells shoes, kitchen equipment, or cleaning supplies, the loyalty of your customers plays a sizable role in your ongoing success. If you want your business to continue to thrive, you must do everything in your power to keep them as satisfied as possible. Working with a 3PL (third-party logistics) provider can help you do just that.

 

3PL Providers - How They Can Make Your Customers Happy

3PL Providers - How They Can Make Your Customers HappyWhen ordering a product from a business, there are three things that customers tend to value above all others. They are:

• Reliability
• Shipping times
• Pricing

Hiring an experienced 3PL provider can help your company improve its performance in all three of these vital areas.

A third-party logistics partner can help your business appear more reliable and trustworthy by providing your customers with tracking numbers when they place an order. By giving them this information, you can prevent them from worrying that their items have been lost or have not yet been shipped. When people buy merchandise from you, they can feel confident that their package will arrive on time.

Your chosen 3PL provider can help you get your products to your customers in a hurry by picking and packing on a near-continuous basis and using their knowledge of the logistics industry to select the right shippers for every package. Their efforts have the potential to knock days or even weeks off of your average shipping time - an improvement that is bound to keep your customers happy.

Your 3PL partner can allow you to offer lower prices to your buyers by eliminating or reducing many of your company's expenses. When you work with a logistics provider, you are likely to spend quite a bit less on wages, rent, postage, and packaging. As a result, you may be able to knock several percentage points off your prices without reducing your profitability.

Selecting the Perfect 3PL Partner for Your Businessgoods on conveyor belt in distribution warehouse PERJH48

If you wish to employ the use of third-party logistics to improve your customer satisfaction levels, you will need to ensure that you work with the right partner. So, what should you be looking for in a 3PL provider?

Well, first and foremost, your chosen logistics partner ought to have lots of experience in the industry. When you work with someone who has been in the business for years, you can be confident that they will know how to react if an emergency situation should ever arise.

Of course, when selecting a 3PL partner, you should also make sure that they have the flexibility and scalability to keep up with your growing company. You don't want to work with an organization that can no longer keep up with your orders a few years down the line.

So, where can you find a provider that meets these requirements? Right here at American Manufacturing Solutions, of course! Our team of knowledgeable industry professionals has been helping small and large businesses from every corner of the United States with their warehousing, packing, and shipping needs for years. If you would like us to do the same for you, just give us a call at (419) 300-1007 or send us a message online.